Travel & Hospitality
Travel & Hospitality industry has experienced tremendous changes in the recent years. Customers plan for their travel and expect a personalized, engaging and smart customer experience due to using multiple channels. The enterprises that are active in this fields are facing constant challenges in tackling the intensified competitions. They need to concentrate on increasing the interactions while improving the quality and not decreeing it. BPJ Soft Solutions provide the best professional customized solutions for travel and hospitality industry activists based on the requirements. Our services are delivered through Omni channel thus can improve customer experience, and increase business efficiency through using latest technology trends such as Internet of Things, Cloud computing, Social computing, Mobility and Analytics.
Customer and Communication Data Insights
The advent of the Web world has opened wide opportunities for Service Providers to communicate with their customers and understand their preferences through Data Insights leads. This results in creating a better service experience and support during the customer life cycle.
Channel Management
The importance of touch points increases in travel and hospitality industry due to the importance of interacting with customers that directly effects on customer experience and finally customer satisfaction. Channel management in tourism industry is about creating the best experience for a traveler in a travel cycle by using different channels. Multiple Channels allow the businesses to see through the eyes of the customers, so that understand their requirements better and improve the customer experience. Our channel management Solutions are offered for Website & Mobile Enablement and Channel Integration.
Connected & Smart Enterprise
Today’s smart customers interact with Service Providers through multiple modes, mobile, tablet, web, social media, etc. Therefore, Enterprises have to be on their toes for imparting a flawless experience in a travel cycle, this is only possible if an Enterprise is Connected & Smart. Our Connected & Smart Enterprise Solutions include Application Integration, Enterprise Communication Bus, Social Media Connect and Cloud Infrastructure Management.
Mobility Solutions
The deep penetration of smartphones has made people dependent on this device more and more. Mobile phones give anytime anywhere access to information for the end users. Our Solution helps Travel and Hospitality Enterprises serve their customers in the smartest ways by spending less and through higher quality. This includes Automated Notification, Self-Serve Request, Loyalty Rewards, booking offers based on LBS, mobile payments and other capabilities such as integrating with banks and operators to provide travel card and SIM card. BPJ Soft Solutions Loyalty system is a location-based service (LBS) app, offers a range of loyalty reward solutions for the travel and hospitality industry to improve tourists’ experience. It is a win-win solution for all related businesses and their customers, because the customers would be rewarded for spending within the businesses establishment.
