Telecom
Our Operations Support Systems (OSS) and Business Support Systems (BSS) are provided based on e-TOM framework:
Operations Support Systems (OSS)
We help telecom operators to support all their network systems by helping them maintain network inventory, provision services, configure components and resolve network issues. Our OSS Services is linked with the business support system (BSS) to improve the overall customer experience.
Business Support Systems (BSS)
With our BSS solution, our clients can run their businesses along with the telecom industry changes and manage rating, orders, products, billing, fraud, and customer relations. Also we provide revenue assurance and business intelligence.
Charging and billing systems
CRM systems
- Top up
- Sales and Marketing Management
- Loyalty Management
- Campaign Management
- Dealer portal/web
The relationship with subscribers would be managed in multiple ways:
- Customer account management: Investigating order history, channel activity, promotion responses, etc.
- Loyalty program management: creating offers, promotions and services and products information
- Customer retention: Predicting the customer churn, increasing customer value and loyalty by advanced analytics
Customer self-service portals
The Portals are:
- Profile-based and personalized;
- Secure and scalable;
- Integrated with third party systems, data analysis tools and different social media;
- responsive
Data analysis and reporting
Improving business performance through:
- Data warehousing: aggregating data from all the related sources into a single, fast, safe and secure data base (from design to implementation phase)
- Advanced reporting and visualization: Providing customizable reports and data dashboards to evaluate marketing factors such as campaign effectiveness for predicting churn and strategizing further plans and improvements
- Predictive analytics: analyzing customer behavior by investigating customer history and segmentation, needed data for predicting marketing factors could be provided and marketing strategies optimized
Custom web and mobile applications
Business agility could increase through deploying custom application proper to business/ client specified needs and requirements
- Customized Value-Added Services Software
